What you can expect from us, and what we expect from you, in return.
You know the drill - small print. We pride ourselves on being transparent, so you shouldn’t find anything shocking down here. But, please, do read carefully.
Terms and conditions:
1. Domestic painting & decorating service
We only work with paint from selected manufacturers. Predominantly, these are Little Greene, Victory Colours and Graphenstone. We can make exceptions if you have particular paint in mind, however, we can’t guarantee the finish, and in such a case we provide an estimate, not a quote.
For projects with quoted value of £1500 or more, we ask for an advanced payment to buy materials. This is a fixed rate of 40% of the overall project value. This payment must be received at least 7 working days before the project is due to commence to afford time for paint delivery.
When executing a project we guarantee the time period agreed. Should we run over due to delays caused by us, the quoted price remains fixed. Should the completion take longer or the start date be delayed because a) the space isn’t ready for us to start on the agreed start date b) there are delays caused by other tradesmen working on the project after we have started the work c) you (the client) change your mind, at any stage after the paint has been purchased and the scope of the project agreed, regarding the colour or design, we carry no responsibility, and this may result in increased overall project price, which you’ll be asked to agree to before the completion.
After project’s completion, and after the final invoice has been delivered to you, this invoice is payable within 7 work days.
We forward you (the client) 50% of paint discounts we receive from our suppliers.
We plant a tree with the Yorkshire Dales Millennium Trust upon completion of every project.
We collect, dispose of or recycle all waste produced by us while executing your project. No waste shall be left behind.
2. Paint It Forward
Our zero-waste paint scheme has been developed to do just that, limit waste. Following rules must be observed by anyone who chooses to participate:
The paint donated by our clients is not to be monetized in any way. It must remain a free giveaway. Should we find out any money has been exchanged at any point between the person we hand the paint over to and the person planning to use the paint (to paint with it), you will be permanently banned from participating again.
The paint donated by our clients needs to be used within 12 months from the point of it being handed over by us to the person participating in the scheme.
Should the paint be found spoiled after the tin has been opened for the first time since being donated to you by us, you can return this paint, and we will recycle it, or you can choose to do so yourself.
To give a fair chance to everyone, any given person (our client) can only participate 3 times within every 12 months. Should the person choose to participate 3 times, the paint from the scheme needs to go to a different third person or organisation every time. An exception can be made should the paint be use on a charitable or educational project.
Any unspoilt paint we hand over within the scheme and its packaging (the tin) become the responsibility of the new owner, and are expected to be disposed of properly, following the city council guidelines or taken to Seagulls Reuse Paint.
Should the paint be intended as a gift or a surprise and refused by the intended person or organisation, the paint can be returned to us.
All the leftover paint intended for this scheme will be collected and stored in Leeds. Anyone interested in participating will be expected to arrange a suitable time to pick it up with Kevin or Mat (see Contact)
The scheme runs on ‘First come, first served’ basis.
3. Privacy Policy
Our contact details
Name: Groni Ecological Decorators LLP
Address: 41 Raynel Way, Leeds, LS16 6JU, UK
Phone Number:07864317666
E-mail:tellusmore@groni.co.uk
The type of personal information we collect
We currently collect and process the following information:
· name/s, address/es, email/s, phone number/s, social media account/s, bank details.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
To be able to contact you and discuss the work you wish us to execute.
To be able to send you marketing material and offers.
To be able to contact you and ask you about your opinion of our quality of work, general attitude and quality of communication.
To be able to analyse and improve our services.
We also receive personal information indirectly, from the following sources in the following scenarios:
We might get contacted by a third person who wish us to get in contact with you on their behalf (friend, relative, business partner)
We might get contacted by a third person who wish us to get in contact with you as a surprise.
The sources of such communication can include phone, email, and social media (Facebook posts, Instagram posts), google searches, verbal recommendations.
We will never sell your details to a third party and may only share information with another tradesperson, after an explicit permission was given by you. This may happen if other work needs to be undertaken on the property prior to us starting our work, and if you ask us, or agree to us, to assist you, or if we need to order materials on your behalf, and have them delivered to your address.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
Your consent. You are able to remove your consent at any time. You can do this by contacting Matus Marek: mat@groni.co.uk, 07864317666
How we store your personal information
Your information is securely stored on a password protected Excel Spreadsheet on two personal computers with access limited to directors and on Google Drive shared by the directors, which is GDPR compliant.
We keep names, addresses, email addresses, phone numbers and bank details for 5 years. We will then dispose of your information by physically erasing it from every platform.
Some personal information is also stored in email and social media communications – Facebook, Instagram, Gmail (tellusmore@groni.co.uk, kev@groni.co.uk, mat@groni.co.uk), GoogleMyBusiness.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at mat@groni.co.uk, 07854317666, 41 Raynel Way, LS16 6JU, Leeds if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at Groni Ecological Decorators LLP, 41 Raynel Way, LS16 6JU, Leeds.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk